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1. SERVICE OPERATIONS MANAGEMENT IMPROVE SERVICE DELIVERY

by JOHNSTON, ROBERT | CLARK, GRAHAM | SHULVER, MICHAEL.

Edition: IVMaterial type: book Book Publisher: NEW DELHI PEARSON 2018Availability: Items available for loan: Delhi Technological University [Call number: 658 JOH] (1).

2. SERVICE OPERATIONS MANAGEMENT : IMPROVING SERVICE DELIVERY

by JOHNSTON, ROBERT | CLARK, GRAHAM | SHULVER, MICHAEL.

Edition: IVMaterial type: book Book Publisher: U.P. PEARSON INDIA EDUCATION SERVICES PVT LTD 2018Availability: Items available for loan: Delhi Technological University [Call number: 658 JOH] (1).